Customer Care
A straightforward process for reporting an issue or requesting an eligible return.
Request an eligible return within 30 calendar days of delivery. Message ALKEBULAN with your order number and the reason for the request. The team will confirm eligibility and provide the correct return instructions. Unapproved parcels may not be identifiable when received.
Unless an item arrived damaged, incorrect or defective, it should be unworn, unwashed and returned with its original tags and packaging. Items showing wear, alteration, fragrance, stains or damage after delivery may not qualify.
Contact us promptly after delivery and include clear photographs of the item, packaging and waybill. ALKEBULAN will review the issue and explain the available replacement, exchange or refund route.
Personalised items, hygiene-sensitive goods after their seal is opened, and items clearly identified as final sale may not be returnable unless they arrived defective or your applicable consumer rights require otherwise.