Customer Care
Frequently Asked Questions
Clear answers about ALKEBULAN orders, payments, delivery updates and account security.
How does ordering through WhatsApp work?
Checkout first stores your order securely in your ALKEBULAN account and the admin console. WhatsApp then opens with the order details ready to send so the team can confirm fulfilment and delivery timing.
Can I pay online?
WhatsApp ordering is currently the primary option. When Paystack is enabled, eligible card, bank, USSD or transfer options will appear automatically at checkout.
How will I receive delivery updates?
You can follow each order in My Account. If you consent to WhatsApp updates, ALKEBULAN can also send confirmation, estimated-arrival and waybill information to your verified number.
Why should I verify my WhatsApp number?
Verification confirms that order messages go to the correct person. A verified number can belong to only one ALKEBULAN account.
Where can I find my previous orders?
Sign in and open My Account, then select Order History. New orders appear there as soon as checkout saves them.
How do I contact ALKEBULAN?
Use the contact page, email hello@alkebulan.com, or call +234 810 346 3852.